How does customs clearance work for orders outside the EU (e.g., UK, Switzerland, USA)?

For shipments outside the European Union, VAT is automatically 0%. However, upon arrival in the destination country, local authorities may impose import duties and local taxes. UPS fully handles the customs clearance for you, and the arising (usually minor) costs must be paid to them upon delivery. For our UK customers, we specifically recommend obtaining a GB EORI number, which allows for Postponed VAT Accounting (PVA), and ensures the package doesn’t get stuck at the border. For shipments to Turkey, we are happy to issue an A.TR certificate of origin, which provides duty-free status.